Integrate with BigPanda
BigPanda’s agnostic architecture allows you to automatically ingest raw data from monitoring, collaboration, or contextual sources, then connects that data together across our robust IT Knowledge Graph to accelerate and automate your ITOps processes.
Relevant Permissions
Roles with the following permissions can access the BigPanda Integrations tab and Integration configuration:
Role Name | Description |
|---|---|
Integrations | Manage BigPanda Integrations in the BigPanda Integrations tab. |
Alert Enrichment | View and use the Alert Enrichments UI and API. |
Permission access levels can be adjusted by selecting either View or Full Access. To learn more about how BigPanda's permissions work, see the Roles Management documentation.
Integrate across BigPanda products
The BigPanda platform includes four products that share a common integrations framework. Each product uses the same connected data in a different way:
Event Intelligence - Ingests alerts from monitoring tools, deduplicates and normalizes them into high-quality alerts, and correlates related alerts into actionable incidents. This is where most monitoring, changes, topology, and collaboration integrations are configured.
AI Detection and Response (ADR) - Uses alert, change, and topology integrations to detect emerging issues early and enrich incidents with AI-driven triage context. ADR works with the same monitoring integrations as the core platform and adds integrations with service desk, change management, and external observability tools.
Biggy - Connects to chat, conferencing, ITSM, observability, and on-call tools to automate triage, collaboration, and escalation. Integrations are configured as AI agent tools that the Biggy can call during an incident.
AI Incident Prevention - Uses ITSM, change, and observability data, often synced through the Unified Data Connector, to surface patterns and risks before they become incidents.
Some tools may have multiple integrations to support different data types or products. For example, ServiceNow can be integrated as a bidirectional sync with Event Management, serve as an ITSM tool for Incident Assistant, be added as a contextual connector through the UDC, or through individual connections tying CMDB and maintenance plans to ADR.
As the specific integrations required for your team may vary based on the products and features your team leverages, reach out to your account team for advice on integration best practices for your circumstances.
Share integrated data through UDC
The Unified Data Connector(UDC) enables context sharing across BigPanda products. When possible, sync ITSM, change, and knowledge data through UDC to ensure all teams have access to the same data.
Data standardization
The complexity of enterprise systems is a challenge even for the smartest automations. The more tools that are coordinating across multiple access points and leveraging varied formats, the more likely small errors can have downstream business impacts. Whenever possible, apply data normalization best practices to reduce the chance of missed data connections.
To enable outbound integrations with certain collaboration tools such JIRA and ServiceNow, you may need to whitelist BigPanda IP addresses.
Outbound IPs
BigPanda uses the following IP addresses for outbound integrations. We recommend you whitelist these IP addresses:
US Regions:
54.151.42.136
52.53.42.221
54.236.197.177
18.213.73.104
52.70.92.71
3.129.47.16 (Used for Biggy)
52.202.174.130 *
34.206.214.75 *
100.24.96.213 *
52.88.166.255 *
54.185.33.241 *
EU Outbound IPs
BigPanda uses a set list of IPs for outbound integrations to the EU. Add these IP address to your firewall rules to allow BigPanda to create tickets and share updates with the respective systems.
18.198.221.213
18.198.124.132
3.64.169.118
52.58.7.255
52.58.83.1
3.124.97.0
18.158.124.29
34.248.210.211 *
108.128.243.45 *
34.246.3.55 *
Disaster recovery IP addresses
The IP addresses marked with asterisks (*) are disaster recovery IPs.
Additional IP addresses may be needed
Add these IP addresses to your firewall rules to allow BigPanda to create tickets and share updates with the respective systems.
Custom integrations may use additional outbound IPs not listed here. These IPs are configured as part of the integration setup with your team and BigPanda. Contact your account team for more information.
Inbound IPs
At this time, BigPanda does not have dedicated IP addresses for sending data to BigPanda, but instead leverages an AWS IP block.
The IP addresses for our API endpoints could change at any time to an address within AWS's IP block. You can find an up-to-date list of AWS IPs here.
Next Steps
Find your way around the Integration Tab
Learn how to Troubleshoot an Integration
View a list of BigPanda's Standard Integrations